RETURN POLICY

      Return & Exchange Processing Guidelines
      We are committed to providing simple, efficient and hassle-free after-sales return services for all users, and try our best to reduce the time cost and operation cost of users' after-sales processing. The whole return process follows flexible standards, and we will properly handle every reasonable after-sales demand according to the actual situation of the order 💌
      ~~Step 1: Demand Consultation & Application Submission~~
      When you need to return or exchange goods after purchase, please take the initiative to contact our after-sales team to explain the specific situation of the order and your demand. Our team will listen to your demands patiently, confirm whether your order meets the return conditions, and try our best to give targeted processing suggestions for special order situations.
      ~~Step 2: Goods Sorting & Return Preparation~~
      After the return application is initially confirmed, please sort out the returned goods in accordance with the prompted standards, keep the goods, packaging and accessories intact, and avoid man-made damage and loss. For goods with quality problems, you can retain relevant picture and video evidence to facilitate subsequent rapid verification and processing.
      ~~Step 3: Goods Return & Receipt Verification~~
      After completing the goods sorting, you can deliver the goods according to the return guidance provided by us. After we receive the returned parcel, the professional inspection team will complete the goods verification as soon as possible to confirm the integrity and compliance of the goods.
      ~~Step 4: Refund/Exchange Execution~~
      After the verification is passed, we will immediately launch the corresponding refund or exchange process. We will try our best to accelerate the processing progress and complete the fund settlement or goods re-delivery in a short time. For special orders with complex situations, we will synchronize the progress with users in real time to avoid information delay.
      Supplementary Explanation
      In terms of expense settlement and special scenarios, we always adhere to flexible processing standards. We will try our best to safeguard users' legitimate rights and interests for abnormal orders such as defective goods and wrong delivery; for personal subjective reason returns, we will implement standardized expense settlement rules to ensure orderly service operation.
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.